The North Carolina shelter-in-place order required the University to make quick changes to their operations. Several areas on campus remain open while others are closed and/or operating remotely. Additionally, there are resources available for those in need of academic and financial assistance. Here’s a quick rundown of resources and services available for members of the UNC Charlotte community. 

Emergency Services 

Student Emergency Relief Fund

UNC Charlotte alumni Demond and Kia Martin have created an emergency relief crowd fund to raise up to $100,000 for students in need. You can apply for an award of up to $500 or donate to the fund online.  

Employee Emergency Loan Fund 

Faculty and staff in need of financial assistance can apply for an emergency loan from the University. This does not apply to temporary or probationary employees or employees with less than a year of continuous service. Procedures, guidelines and loan applications can be found online.

Jamil Niner Food Pantry

The food pantry continues to donate groceries to food insecure students. For the time being, they will not be accepting walk-ins. Those in need can pre-order groceries and schedule a pickup time via the pantry’s Niner Engage form. The pantry does not deliver.

Student Support Services 

Students in need of emergency assistance can contact the Office of Student Assistance and Support Services by phone (704-687-0289) or email ( Staff members work remotely on week days from 8 a.m. to 5 p.m. 

Online Services 

Free Internet Access

Charter Communications will offer free wifi for 60 days to households with students from kindergarten to college levels. 

Comcast will also provide free 60 day internet for new customers as well as suspend bills and data limits for current customers. Their Xfinity public wifi hotspots will now be free and open to the public. Find your nearest Xfinity hotspot here

Sprint and T-Mobile are offering unlimited data to customers at no extra cost. Both companies have opened hotspot access on eligible devices free of charge for 60 days. Other providers are expected to follow. See your provider for details.

Free Ebooks

Several publishers have partnered with Red Shelf and Vital Source to make their class materials accessible but there is no guarantee that your books will be available. 

What’s open on campus? 


Crown Commons will be open regular hours for take out services only. The University recommends adding funds to your 49er account so you can pay with your University ID. 

Market On Craver will remain open regular hours. 

Student Health Center 

The health center will now operate from 8:30 a.m. to 5 p.m. Appointments will only be scheduled by phone (704-687-7400).

Mailing Services

While students will not be able to ship packages, Prospector will be open from 7:30 a.m. to 1 p.m. on weekdays to pick up incoming mail. 

Students who left campus can have their mail forwarded to them. You can provide your forwarding address online

Departamental mail pick up will also be available in Prospector. Departments must designate a contact for mail pick up online.

Popp-Martin Student Union 

The Union will now operate from 10 a.m. to 7 p.m. daily. 

Operations will not include the campus salon, Union Station, Norm’s Lounge, NinerTech and Barnes and Noble. All are closed until further notice. 

Campus shuttles and transportation

Copper and Gold Routes have been suspended. There will be two buses following the Silver Route and two following the Green Route between 9 a.m. and 9 p.m. daily. Buses will be operating at 50% capacity to ensure social distancing.

Niner Transit Services ensures buses are disinfected daily. 

Gotcha bikes and scooters can be rented between 7 am. and 8 p.m. on the Gotcha Mobility App. Zipcars will also be available to rent and are disinfected daily. 

What’s closed on campus? 

Atkins Library and computer labs 

Help can be requested through a Live Chat service. It will operate 8 a.m. to 6 p.m. on weekdays and 1 p.m. to  5 p.m. on weekends. Laptop rentals can be requested through this service. More information can be found on the library webpage

Digital materials will be available through the interlibrary loan system. Items can be requested on the library website. 

Research assistance can also be requested at the library website. 

Counseling and Psychological Services

CAPS will not be offering in person sessions. However, you can schedule a phone or telehealth session. Current clients are asked to email their counselors for more information. New clients can call 704-687-0311 Monday through Friday from 8 a.m. to 12 p.m. or 1 p.m. to 5 p.m. Crisis services will be available outside of office hours. 

Residence Halls

According to UNC Charlotte’s emergency webpage, the University is still working on plans for students to officially check out of residence halls and recover belongings. Students should not attempt to return to their residence halls unannounced. 

Barnes and Noble 

The bookstores on both the main and center city campuses are now closed. Online shopping remains open on the Barnes and Noble website.

Students who have rented physical books from the store will be able to ship them back. Shipping labels and further instructions can be found at You must have your rental information.

South Village Dining

Parking and Transportation Services (PATS)

All parking is free of charge. However, PATS will still enforce no-parking rules in reserved spots such as handicapped spaces. The PATS front counter is closed. 

Paratransit Services


Print and copy orders can be made by phone (704 687-0808 or 704 687-0809) or email ( between 8 a.m. and 1 p.m. on weekdays.

49er Card and ID Offices 

Anyone in need of a temporary ID can request one by phone (704-687-7337) or email (

Communication Center

The communication center can be contacted by phone (704-687-0161) all week from 7 a.m. to 7 p.m. 

The stay at home order requires “non-essential” employees to stay home. Essential and non-essential employees are categorized by individual supervisors. Anyone unsure of their job status should contact their employer. 

Individuals without a reason should not seek to return to campus during this time. The University is expected to release Niner Notices every Monday. Until then, information can be found on the University’s emergency webpage

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.